Terms of Service
1. Introduction
Tactfultechnologies ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our WhatsApp Business Flow automation platform.
2. Information
2.1 Personal Information
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Name, email address, Business information and company details
- WhatsApp Business account credentials
- Payment and billing information
- Customer support communications
- contact information
2.2 WhatsApp Message Data
To provide our automation services, we process:
- WhatsApp messages and media files
- Contact information of your customers
- Message templates and flow configurations
- Delivery reports and engagement metrics
2.3 Technical Information
We automatically collect technical data including:
- IP addresses and device information
- Browser type and operating system
- Usage patterns and platform interactions
- Performance and error logs
3. Google Calendar Integration
3.1 Calendar Data Collection
When you integrate Google Calendar with our platform, we collect and process:
- Calendar events and appointment details
- Event attendee information and email addresses
- Meeting schedules, times, and availability
- Event titles, descriptions, and locations
- Recurring event patterns and exceptions
- Calendar sharing settings and permissions
3.2 Purpose of Calendar Integration
We use your Google Calendar data to:
- Automatically send appointment reminders via WhatsApp
- Schedule and manage customer meetings and consultations
- Sync availability for booking confirmations
- Send follow-up messages after scheduled events
- Provide automated rescheduling and cancellation notifications
- Generate meeting summaries and action items
3.3 Calendar Data Security
Your Google Calendar data is protected through:
- OAuth 2.0 secure authentication with Google
- Encrypted transmission of all calendar data
- Automatic token refresh and secure storage
- Regular security audits of calendar integrations
3.4 Calendar Data Retention
Calendar-related data is handled as follows:
- Event data is cached temporarily for 24 hours to improve performance
- Appointment reminders are deleted after successful delivery
- Calendar sync tokens are retained while integration is active
3.5 Managing Calendar Permissions
You can control your Google Calendar integration by:
- Revoking access through your Google Account settings
- Disconnecting the integration from your Tactful Technologies dashboard
- Selecting specific calendars to sync (not all calendars)
- Setting up calendar-specific automation rules
Note: Disconnecting Google Calendar will disable all calendar-based automation features but will not affect your other WhatsApp Business flows.
4. How We Use Your Information
We use your information to:
- Provide and maintain our WhatsApp automation services
- Process and deliver your messages through WhatsApp Business API
- Analyze message performance and provide insights
- Handle billing, payments, and account management
- Provide customer support and technical assistance
- Improve our platform and develop new features
- Comply with legal obligations and prevent fraud
- Send important service updates and notifications
5. Information Sharing
5.1 WhatsApp Business API
Your messages and contact data are transmitted to WhatsApp through their Business API to deliver your communications. This is essential for our service functionality.
5.2 Service Providers
We share data with trusted third parties who help us operate our platform:
- Cloud hosting providers (for data storage and processing)
- Payment processors (for billing and subscriptions)
- Analytics services (for platform improvement)
- Customer support tools
5.3 Legal Requirements
We may disclose your information when required by law, to protect our rights, or to comply with legal processes.
6. Data Security
We implement robust security measures to protect your data:
- End-to-end encryption for message transmission
- Secure data centers with SOC 2 compliance
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Employee access controls and security training
- Regular data backups and disaster recovery procedures
7. Data Retention
We retain your data based on the following criteria:
- Account information: Retained while your account is active and for 3 months after deletion
- Message data: Retained for 60 days for delivery confirmation, then automatically deleted
- Analytics data: Aggregated and anonymized data may be retained indefinitely
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Delete your personal data (right to be forgotten)
- Restrict or object to processing of your data
- Data portability (receive your data in a machine-readable format)
- Withdraw consent where processing is based on consent
- Lodge a complaint with supervisory authorities
To exercise these rights, please contact us at info@tactfultechnologies.com.au.
9. International Data Transfers
Your data may be processed in countries outside your residence. We ensure adequate protection through:
- Standard Contractual Clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
10. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze platform usage and performance
- Provide personalized experiences
You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
11. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to account holders
- Displaying prominent notices within the platform
Your continued use of our service after the effective date constitutes acceptance of the updated policy.
